Terms of use | Kiinteistömestarit

Tässä yhteenvedossa kerrotaan perusperiaatteet siitä, miten Kiinteistömestarit kerää asiakkaistaan tietoja.

Nämä käyttöehdot ja tietosuojaseloste (yhdessä "Käyttöehdot") sääntelevät kiinteistomestarit.com verkkosivuston ("Verkkosivusto") sekä Kiinteistömestarit App -mobiiliapplikaation ("Sovellus") (yhdessä "Palvelut") käyttöä.

Käyttöehdot muodostavat Palveluita koskevan sitovan sopimuksen sinun ja Kiinteistömestarit LKV välillä.

By providing information to Kiinteistömestare and accepting the processing of your personal data, you enable the provision of Services and make your own user and customer experience better.

Your privacy is important to us. In the privacy statement included in these Terms of Use, we explain in more detail how Kiinteistömestarit processes your personal data and how we are committed to taking care of your privacy when processing your personal data.

Read these Terms of Use carefully. By installing the Kiinteistömestarit Application, registering as a user of the Services or their feature, or otherwise accessing the Services or using the Services, you confirm that you have read, understood and accepted these Terms of Use and that you have given your consent to the processing of personal data described in the privacy statement.

The purpose of the services is to improve your customer experience and develop our business operations by providing you with the Website and Application and their respective features.

You have the obligation to keep your personal access code and any password related to the use of the Services confidential and not to disclose them to anyone. You have the obligation to change your access code and password regularly and to notify Taloyhtiöinfo without delay if you know or suspect that your password has come into the knowledge of another person.

As a user of the Kiinteistömestarit website, you have the obligation to keep your personal access code and any password related to the use of the Services confidential and not to give them to anyone. You have the obligation to change your access code and password regularly and to inform the site manager immediately if you know or suspect that your password has come into the knowledge of another person. mikko.tenhunen@kiinteistomestarit.com

By accepting these Terms of Use, you agree to be fully responsible for all actions taken with your username and through the application you have installed.

The services and the material they contain are the intellectual property rights and confidential information of Kiinteistömestarit LKV, its group companies and possible third parties. Unauthorized copying and sharing of the services and the material they contain is prohibited, unless specifically permitted in these terms.

Without Kiinteistömestarit's prior written consent, you do not have the right to:

copy or use the Services or any materials contained therein for purposes other than those described in the Terms of Use;

sell, distribute or otherwise transfer the Services or the materials contained therein to a third party;

create derivative works from the Services or materials contained therein;

use the Services or any materials contained therein for any commercial purpose; or

allow a third party to do any of the above.

You agree not to copy the material or other material on the Site. You may download one copy of the material on the Site to one computer for your personal and non-commercial use, unless Kiinteistömestarit has given a separate written permission for any other kind of use.

The services and the material they contain are provided "as is" without direct or indirect guarantees, for example, of the non-infringement of intellectual property rights or the suitability of the Service for a specific purpose.

Kiinteistömestarit does not guarantee that the Services will be available to you without interruption, and is not responsible for possible damages caused by the destruction of data or interruptions in use. The Service or the data you have stored in the Services may be temporarily unavailable due to server maintenance outages, for example, or the data and other material may be destroyed or lost permanently due to unforeseen reasons. Kiinteistömeisteri strives to notify you in advance of service interruptions, as far as possible.

Kiinteistömestari has the right to close the Services or block your use of the Service or part of it, and not to carry out any other action you take through the Services, especially for the following reasons:

(i) for security reasons;

(ii) if there is reason to suspect that the Services or their features are being used unlawfully, illegally or fraudulently; or

(iii) if you use the Services or their feature in a way that is substantially contrary to these Terms of Use or the special conditions of the Service feature.

(iiii) if the program is in alpha or beta testing, it is possible that the program may not work correctly or may contain bugs. We will let you know if the program is in the testing phase.

In addition, you are fully responsible for all material you report or send to the Services. Kiinteistömestarei has the right to publish and otherwise use such material that you provide to Kiinteistömestari through the Services. For example, publishing information given in customer experiences or feedback. The property managers also have the right to remove such material at any time.

Our services may also contain links that lead to third-party sites. By activating any of these links, you leave the scope of the Services offered by Kiinteistömeisteri. Kiinteistömestarit is not responsible for the operation of such sites, the processing of data collected by the sites, the content, correctness or accuracy of the information on the sites, or the use of such sites in any way. Kiinteistömestarit does not control the nature or content of such sites. Kiinteistömestarit also does not recommend the sites, the information on them, or the products or services of any third party. We recommend that you familiarize yourself with the websites' terms of use and data protection carefully.

5.1 Protection of privacy

Kiinteistömasterit considers the privacy of the users of the Services to be very important. Kiinteistömestarit undertakes to protect your privacy as a user of the Services and to comply with the legislation regarding the processing of personal data and data protection.

The data protection statement according to this section 5 explains how Kiinteistömestarit handles the personal data it collects and processes through the Services.

Kiinteistömestari is responsible for the data collected and processed through the Services as the data controller. The information is part of Kiinteistömestarei's customer database ("Customer Database").

Kiinteistömestarit processes your personal data based on your consent and to provide Services, manage customer relationships or other comparable relationships and the obligations arising from them, customer contact and marketing, and opinion and market research based on Kiinteistömestarit's legitimate interest. Personal data is also processed to enable the implementation and maintenance of current and future services and/or products and for further development and to create added value in the business of Kiinteistömestari.

When renting a rental apartment, we always check the renter's credit information, in which case we need the person's social security number. If the lessee does not agree to provide the social security number, we will automatically deny the rental application.

We need an email address and phone number when contacting the customer.

When selling an apartment, we need address information due to the processes related to the sale of the apartment.

The personal data collected in the customer database is mainly information you provide to Kiinteistömestare or data generated from the use of the Services.

Kiinteistömasteri collects personal data directly from you in the following contexts:

when ordering and using our Services (for example, when using the Application);

when ordering material from us;

when answering our customer surveys;

when you give us feedback or otherwise communicate with us; mixed

when participating in competitions and raffles organized by us.

Kiinteistömestarit can also, within the limits allowed by law, combine your information or supplement it with information available from other sources and information derived from such sources. Such other sources include, for example, public registers such as Suomen Asiakastieto Oy, Fonecta Oy and Kiinteistöpalvelu Maanmittauslaitos.

The customer data register can contain the following personal data:

(i) full name;

(ii) contact information (including telephone number, e-mail address, street address, zip code, post office);

(iii) identification information (including year of birth, social security number, profession, employer, educational institution and gender, marital status, gross income, current landlord, smoker, pet and partner information);

(iv) information related to your profession (including your professional title and the name of your employer or other company that pays for the product or service offered by Kiinteistömestarit or otherwise enables its use or is related to it);

(v) information about the device or connection you are using (including device ID, MAC address, hardware model, operating system and IP address);

(vi) information necessary to manage the customership (including information about your preferred method of contact, your native language, information about your transactions, payment and collection information);

(vii) Information collected from your use of the Services (including location information, purchasing behavior information, and information about how you use the Application and the Website); mixed

(viii) Information derived from data in the customer data register (e.g. profile information based on your characteristics and behavior).

(viii) In some situations, our registry is able to download the user's profile picture from the service, e.g. Google's Gmail service.

Kiinteistömestarit may disclose your personal data to third parties only in the situations described in these Terms of Use. Kiinteistömestarit can transfer your personal data to companies belonging to the Kiinteistömestarit Group, as well as personal data to service providers and subcontractors handling Kiinteistömestarit's assignment.

Based on your consent, we can hand over your personal data to external partners we have carefully selected.

The companies that get to process your data after the transfer may combine the data they receive from us with other data they already have about you. Before handing over the data, Kiinteistömestarit ensures that the recipient has a legal basis for processing the data. In addition, Kiinteistömestarit ensures that the transferee undertakes to process your personal data in accordance with Kiinteistömestarit's instructions and the Terms of Use and to comply with the legislation regarding the processing of personal data. Kiinteistömeisters primarily strives to hand over information in a form from which individual persons cannot be identified, with the exception of contractual situations where the person must be identifiable.

In addition to the above, according to the law, your personal data can also be disclosed to third parties without your consent in the following situations:

the law obliges to disclose information;

an official order obliges to disclose information; or

Kiinteistömestarit, based on its careful consideration, otherwise considers there to be a justified reason for the disclosure of information (for example, in such special situations where Kiinteistömestarit deems the disclosure of information necessary to protect your or another person's vital interest).

Your personal data will not be disclosed or transferred outside the European Union ("EU") or the European Economic Area ("EEA") without a legal basis. Kiinteistömestarit or Kiinteistömeisteri's subcontractors or partners may, however, use companies located in countries outside the EU and the EEA or use workforce or other resources located outside the EU or the EEA for the processing of personal data or the processing of personal data. Some of Kiinteistömestar's partners may also be located outside the EU or EEA, in which case the transfer of data outside the EU and EEA is also necessary.

When processing personal data, Kiinteistömestarit strictly complies with the due diligence and protection obligations set by legislation, as well as good data management practices. When processing your data, we always try to ensure that the processing of your data is factually justified and necessary in relation to the described purposes of use. In this way, we do not process your personal data more widely than is necessary for the purposes of use at any given time.

Kiinteistömeisteri and possible partners of Kiinteistömeisteri participating in the processing of personal data strive to keep your personal data safe and use reasonable technical and organizational measures to protect your personal data from unauthorized access, accidental or illegal data destruction, disclosure, transfer, misuse, editing or other illegal processing. When it is not necessary to identify an individual customer, we also try to anonymize data groups whenever possible.

We also limit the circle of persons who process your personal data. Only those employees of Kiinteistömeisteri or Kiinteistömeisteri's partners who have the necessary rights to process personal data have access to the information you provide. In addition, we follow strict user account management for the employees of Kiinteistömestarit and Kiinteistömestarit's partners who have access either to the databases where personal data is stored or to the servers that maintain our Services. The information system and the data stored in it are protected, among other things, by restrictions on user rights and passwords, which are only in the possession of persons authorized to use the system in question.

Everyone has the right to check their personal data stored in the customer database and the right to request the correction of incorrect data. In addition, in certain situations, you have the right to delete your personal data from the register and request that they be transferred to another company.

Kiinteistömeisteri and its partners at the time can provide you with electronic direct marketing, if you have given your consent to it. However, you have the right to withdraw your consent at any time. However, we ask you to note that the possibility of targeting electronic direct marketing or using your data for profiling may in certain situations be a prerequisite for commissioning or using the Services. Kiinteistömestarit reserves the right to suspend the provision of the Services or prevent access to the Services, if you do not give or withdraw your consent to electronic direct marketing or profiling.

Due to the nature of the Services, many information about you (such as address and other contact information) can be viewed and edited by you through the Services. You can also contact Kiinteistömestarei using the contact information in section 7 to exercise your rights according to this section 5.6.

Palvelun tai sen ominaisuuden käyttö saattaa edellyttää Palveluiden tai niiden kautta tarjottavien tuotteiden tai palveluiden räätälöintiä juuri sinulle. Tällainen räätälöinti toteutetaan muodostamalla sinua asiakkaana mahdollisimman hyvin kuvaava profiili. Profiili voi perustua muun muassa ominaisuuksiisi ja käyttäytymiseesi.

Profiileja voidaan käyttää hyväksi esimerkiksi markkinoinnin ja Palveluiden sisällön kohdentamiseen tarjoamalla sinulle yksilöllistä mainontaa ja markkinointia Palveluiden yhteydessä. Sisällön räätälöinnin myötä Palveluiden kautta kohdentamamme mainonta vaihtelee asiakaskohtaisesti.

Profiileja käytetään myös palvelu- ja tuotekehityksemme tukena.

Kiinteistömasters use cookies or other technology that leads to the storage of information describing the use of the Service in order to improve the usability of the Services and the user experience and to enable the customization of the Services in accordance with section 5.7.

Cookies are small text files that allow your device to be recognized. Cookies can be used to collect information about, for example, the use of the Services, your device, your IP address, your operating system, your browser type and which other websites you are interested in.

Real estate masters use both persistent cookies that are stored on your device until you destroy this file and so-called session-specific cookies that disappear when you close your browser.

The technology used by Kiinteistömestarit that enables the storage of information describing the use of the service may, in addition to cookies, also contain other web beacons, such as Flash cookies (locally shared objects), HTML5 local memory, pixel tags, hardware-based tags, transparent GIF images, operating system-based tags and Web- beacons.

If you do not want to receive cookies when browsing the Kiinteistömestariten Website, you can change your browser settings so that you receive a notification when cookies are sent to your device. You can also limit the use of cookies or block cookies completely by changing the settings of the web browser you use. If you block the use of cookies, you may not be able to access the Website or be able to fully use the Services offered by Kiinteistömestari or their features.

The use of some functions and features of the Services requires your location. In our Services, we use technology that enables locating an individual user's location using Bluetooth and GPS data.

Your location can only be tracked when you use the Services or when they are otherwise turned on. We always ask for your separate consent for location when you use the Application or when you visit the Website for the first time.

Some of the technologies we use may enable the identification of an individual localized mobile device or person. The purpose of processing location data is then primarily related to the possibility of accurately locating an individual user of the Application. Such positioning enables, for example, the targeting of targeted offers to the user and the use of certain features of the Service. We may store the information collected based on identification as part of other information we store about the Customer.

If you decide to enable your location, you also give your consent to the processing of your location data in accordance with these Terms of Use.

However, if you do not want us to save your location data, you can change the settings of the mobile device you are using, or possibly also the Application, or turn off these features on the device you are using. If you prevent location information from being stored, you may not be able to fully use the Services offered by Kiinteistömestarit or their features.

Kiinteistömasterit can make changes to the Services at any time without notice and without compensation. Kiinteistömestarit can also at any time stop providing the Services and delete the information contained in the Services and collected and processed through them without prior notice.

Kiinteistömestarit can unilaterally change or supplement these Terms of Use at any time by announcing the change in the Services or by otherwise contacting you. The change comes into effect when the change is announced in the Services or when a notification to be delivered in another way is sent. By continuing to use the Services after such notice, you accept the amended Terms of Use. If you do not want to accept the changes, you will unfortunately not be able to use our Services anymore after the change.

Kiinteistömestarei has the right to freely transfer the agreement consisting of these Terms of Use to a third party by notifying you about it in the Services or by otherwise contacting you.

If one or more of the terms of the Terms of Use is found to be invalid, illegal, void or unenforceable, the other terms will be interpreted in accordance with the applicable law as precisely as possible in accordance with the original purpose of these terms. In other respects, the terms remain fully valid.

If Kiinteistömestarit fails to invoke one of its rights under these Terms of Use or waives to invoke its right based on the terms, this does not limit Kiinteistömestarit's right to later invoke those or other rights under these Terms of Use.

We use open source software in our Services. You can familiarize yourself with the open source software available at any given time. The license terms for these open source software apply as detailed in the Services.

These Terms of Use are governed by Finnish law, with the exception of its conflict of law provisions.

We will always try to resolve any dispute directly with you. However, you have the right to also submit a disagreement regarding the processing of your personal data to the data protection authority.

As a customer, you can browse our websites anonymously. However, like many other websites, we use cookie technology. When you connect to our service for the first time, the cookie assigns a random number to the browser, which, however, does not reveal your identity. Cookies help us find out which are the most popular parts of the site, where visitors go and how long they stay on the pages. The information is used, among other things, to implement and develop services and to target advertising. Targeted advertising may appear on third-party sites or services.

You can prevent the cookie from being saved by changing your browser settings.

In some cases, blocking can lead to internet browsing slowing down or the site not working at all.

Information security

We take care of the information security of our services using procedures that are appropriate in relation to the seriousness of the threats and the level of technical development as well as the costs. We take care when carrying out measures aimed at combating data security breaches or eliminating disturbances to data security. In addition, we make every effort to ensure that the confidentiality of the message or the protection of privacy are not unnecessarily compromised when taking the above-mentioned measures.

We inform about the measures related to the information security of the services and other matters related to information security in the most appropriate way, for example on the Internet or in customer newsletters.

In order to combat data security breaches and eliminate disruptions to data security, we can take necessary measures, for example, by preventing the receipt of e-mail messages, removing viruses and other malware from messages, and implementing other comparable necessary technical measures within the limits permitted and required by legislation. We use physical, administrative and technical security measures to encrypt the messages and transmission data transmitted in the communication network. With these measures, we reduce the risk of information about you being disclosed to outside parties. In this way, we also reduce misuse and other possible unauthorized use. We also use standardized encryption methods in some of our services.

We ask that you pay attention to the fact that, as a customer, you must also take care of your own information security in the most appropriate way possible. We urge you to use our services and to store your terminal devices carefully and monitor their use. It is important that you also take care of using virus and firewall services as well as updating services and operating systems.

How do I delete cookies?

A convenient application with which you can delete all cookies

http://filehippo.com/download_ccleaner/

Internet Explorer

http://windows.microsoft.com/fi-fi/internet-explorer/delete-manage-cookies#ie=ie-11

Firefox

https://support.mozilla.org/fi/kb/poista-evasteet-to-delete-websites-data

Chrome

https://support.google.com/chrome/answer/95647?hl=en

Information collected by the application

The brand, model, operating system and version information of the device you are using, the technical data identifying the device and the applications installed on it

The application can collect information about the operation of the applications on the device you are using, settings, logs, errors, malfunctions, the content of general and private cookies, the amount of data used by the Services, destinations, usage times and other application-specific activities.

What data does our cookies collect?

Cookies will collect the ammout of users visit our wepsite and other normal information when you visit our website.

Information like ip-address, browser type, internet provider, country location and city location, screen size, device model/type, how long your visit last and what webpages you visited in our website.

We dont collect your private information from your device.

Data will be collected whit Google analytics

We take care of the information security of our services using procedures that are appropriate in relation to the seriousness of the threats and the level of technical development as well as the costs. We take care when carrying out measures aimed at combating data security breaches or eliminating disturbances to data security. In addition, we make every effort to ensure that the confidentiality of the message or the protection of privacy are not unnecessarily compromised when taking the above-mentioned measures.

We have updated our website to be even more secure with https encryption.

We also call personal data customer or customer data and proxy data network traces or data generated in connection with communication.

The collection of your personal information - for example your name and other contact information - is mostly based on a customer relationship or other relevant connection with us. We collect information about you, for example, when you enter into a contract with us, register as a user of one of our services, use the services of our website, or otherwise we receive information from you.

When you visit Kiinteistömestarit's web or mobile websites, it leaves us with various anonymous or browsing data linked to you. Tracking is based on the use of cookies or other similar functionality.

We may collect your information based on your consent.

We also collect your information from our forms, if you fill them in for us or respond to our inquiries.

We also collect information from our potential customers when participating in contests, raffles or customer events.

What information do we collect?

The personal data to be collected are defined in more detail in these sections.

The customer register description, which you can find here, the information to be collected is e.g. name, address, telephone number, social security number (when checking credit information), e-mail address, information provided by you, information on customer classification, order, delivery, contract and invoicing information, as well as other information we store that can be linked to you.

Information generated and collected in connection with communication includes, for example, information about the communication parties, connection event time, routing information, data transfer protocol, connection format, location information, and information about your terminal device.

In connection with Internet and mobile browsing, so-called measurement data using cookies. This information may be linked to you with your consent.

How do we process your data?

We comply with the duty of confidentiality when processing information related to you.

We keep the information about you confidential and make sure that we only use the information for the purposes specified in advance.

Your data is processed to produce and deliver agreed communication and other services, to develop services, for invoicing needs and to offer you the best possible and comprehensive service and information about our services.

We strive to ensure that customer information is up-to-date and correct.

We dispose of outdated and unnecessary information whenever possible.

We protect all information related to you with task-based, personal access rights, and we strive to prevent outsiders from accessing the information.

Visiting websites

We also collect information about visiting websites. Such information includes, for example, the IP address and its corresponding DNS name, the organization that registered the IP address, the name of the page to be downloaded and the address the visitor has, the time the page was downloaded and the type of browser.

Please note that the IP address is an identifier necessary for the functioning of the Internet, which is used to direct messages transmitted on the Internet to the right places. Basically, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address can be combined at the request of the authority.

Terms of Use and Privacy Statement of our website

Acceptance of cookies

1. Object of the services and acceptance of the terms

2. Your obligations as a user

3. Intellectual property rights

4. Limitation of liability

5. Data protection statement

5.2 Purpose of personal data processing

5.3 Information content of the customer database

5.4 Transfers and transfers of data

5.5 Register protection and data processing principles

5.6 Rights of the data subject

5.7. Tietojesi räätälöinti

5.8 Cookies

5.9 Location information

5.10 Personal data retention period

6. Other conditions

7. Personal data review request

8. Electronic document services

9. Websites

10. More information about Cookies

11. Use of Cookies

12. Privacy information

13. Data security

14. How do we collect information about you?

15. Our data protection officer is Mikko Tenhunen

16. GDPR (General Data Protection Regulation) in Finnish

17. We reserve the right to make updates and changes to the terms of use.